Useless and dont listen
Good afternoon
I have a problem with my SIM card that just stopped working in a phone. I called last night and could not get any help, they told me to be patient and call ********** till they answer but have to go through the call centre every time. I stopped after the 5th attempt. I called now again and got another person from the call center who had no idea how to deal with any issues and also did not attempt to find out how to help me. Only told me to go to a shop and let them check the error message on my phone, I dont have an ERROR message on my phone. Beside the fact that she could not understand me properly as I am speaking English she did not listen to me. What does one have to do to get help from MTN?
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly try the sim card in a different handset should it not pick up the network,you will need to perform a sim swap it might happen that the sim card is damaged.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly try the sim card in a different handset should it not pick up the network,you will need to perform a sim swap it might happen that the sim card is damaged.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,