Useless and a huge money making scheme

So let me start with a bit of background, I've been with MTN well over 10 year, I switch to them from another provider because the customer service was horrible.

I app**** for an upgrade through MTN site for an upgrade that I was informed is ready, basically I was told that I'm within the period of doing an upgrade.

I app**** for the upgrade, then I was informed that there are documents required, as much as I tried contacting Mondo to confirm the documents, the more I spend time just waiting on hold with nothing to show for it in the end. So I app**** to have the upgrade application cancelled, so that I can apply for the upgrade in the store.

It took me about a week and around 2 hours worth of airtime contacting both Mondo and MTN everyday to have the upgrade application finally canceled. Once the application has been confirmed canceled from both MTN and Mondo I went to a MTN store to apply for a upgrade.

Now this is where after all this happening of frustration and anger, I now get told that there is an early upgrade fee (Which was never a thing I've ever experienced in the past as I always apply for the upgrade within the period of when I'm allowed to do so before my contract ends). Now what really ticked me off is that they expect me to pay R825 to be allowed to upgrade, how can they reasonably expect someone to pay that much for a service that was previously free, I mean they get to keep their client for another 2 year, but no they want you to pay them so you can do an upgrade early, but again within the period of when you are allowed to do and upgrade.

I will continue paying for the remainder of the contracts, but once I'm done I will switch to another provider, as I've never been so insulted having to use my own money and time to sort an issue that MTN must be able to do so without telling the client to do it them self, and then being told to pay R825 as an early upgrade fee.

I will now as well never again recommend anyone to go to MTN for anything, because as I see it now, MTN only cares about taking every penny their client has and then treat them like their dirt.