SP
Stefan P
1 reviews | Active since May 2011
27 Apr 2015, 14:59
useless airtime
According to the call centre agent, my current aritime balance can be used for voice calls etc.<br> <br> but i am unable to make any sort of call, whats the use of paying for a service i cant use???<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
11 May 2015, 13:20Hello stefandupp,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the cellphone number *** does not reflect on our system, it is not active with MTN. With your ID number I was able to pick up the cellphone number *** which was cancelled on 1st of May 2015 as per your request. Please may you supply us with the number that your query relates to.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the cellphone number *** does not reflect on our system, it is not active with MTN. With your ID number I was able to pick up the cellphone number *** which was cancelled on 1st of May 2015 as per your request. Please may you supply us with the number that your query relates to.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply11 May 2015, 13:20
Official
Hello stefandupp,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the cellphone number *** does not reflect on our system, it is not active with MTN. With your ID number I was able to pick up the cellphone number *** which was cancelled on 1st of May 2015 as per your request. Please may you supply us with the number that your query relates to.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the cellphone number *** does not reflect on our system, it is not active with MTN. With your ID number I was able to pick up the cellphone number *** which was cancelled on 1st of May 2015 as per your request. Please may you supply us with the number that your query relates to.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,