1 reviews | Active since Jul 2010
Useless account manager Please Help
Hi,<br> <br> I am having problems with my 2GB/pm contract.<br> It is now the third month that the sim card just stops working, and refuses to connect.<br> Our account manager takes ages to come back, if you are lucky enough. And getting him to show for a meeting... hahaha like he will ever. He does not even answer the phone when you call from the office number.<br> We do not have this problem with our Vodacom accounts!!!! I would not amaze me if we move all our mobile deals to Vodacom where you at least have someone to assist.<br> But please, help me with this sim card issue, as even trying the account manager is useless.<br> <br> I have seen we are not the only ones complaining about him. Is this the level of service MTN strives for?<br> <br> <br>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the business department for the credit controller to contact you. The lines has been suspended due to the account short paid with R 2,478.94, the account balance is now R 7,796.49.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the business department for the credit controller to contact you. The lines has been suspended due to the account short paid with R 2,478.94, the account balance is now R 7,796.49.
Kind Regards,
Alice van der Merwe
***
Best regards,