USELESS

Apparently this is where I need to come to get an issue resolved.

I have been an MTN subscriber for over 30 years in total.

In January this year I called in to upgrade my contract, only to be told I need a work permit as my ID type has been changed to passport instead of ID. I have never used my passport and rica'd with my ID. I am South African, I have always used my ID. So someone at MTN has changed the ID type to passport, who knows why, and now NO ONE CAN ASSIST ME TO CHANGE IT BACK. Between January and April I have spoken to over 30 people and been in store over 10 times. I have visited stores, called, emailed, LinkedIn (even messaged the CEO on LinkedIN) Tweeted, but to no avail. Emails go unanswered, promise call backs never happen.

All I need is for someone, anyone to change my ID back to ID. It can not be that difficult. Whoever changed it without my authorisation was able to do it, so why can it not be changed back???

As much as it pains me to loose my number, unless this is resolved ASAP I am just going to have to cancel my contact and go elsewhere, because I am done.