USELESS!
<p>I have taken out insurance on my phone and after 5 weeks of being in for "repairs" and my phone is now BEP (Beyond economical Repair) my insurance only pays out R10 000.00 when in fact I app**** for cover up to R15000.00! I have been without a phone for 5 weeks now! Talk about a ripoff! Very upsetting! I will not recommend MTN insurance to anyone!</p> <p> </p>
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Replies (2)
MTN South Africa's replyOfficial
25 Jul 2016, 13:17Good Day Sivone` Marais,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We tried to contact you to obtain the cellphone number in question however there was no answer on ***. Without the MTN account number, your ID number or Cellphone number in question we are unable to access the account in question and as a result we are unable to assist. Kindly contact the Insurance department on *** with these details for assistance regarding this matter.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply25 Jul 2016, 13:17
Official
Good Day Sivone` Marais,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We tried to contact you to obtain the cellphone number in question however there was no answer on ***. Without the MTN account number, your ID number or Cellphone number in question we are unable to access the account in question and as a result we are unable to assist. Kindly contact the Insurance department on *** with these details for assistance regarding this matter.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
's updateReviewer Update
26 Jul 2016, 09:29Have tried the insurance department number, you stay on the line for hours and when you choose the selection to talk to the agent it says that an incorrect selection was chosen. My REQ nr: ********** My number is **********
I appreciate your feedback, but still it is not a solution to my problem.
Regards
Sivone'
's update26 Jul 2016, 09:29
Reviewer Update
Have tried the insurance department number, you stay on the line for hours and when you choose the selection to talk to the agent it says that an incorrect selection was chosen. My REQ nr: ********** My number is **********
I appreciate your feedback, but still it is not a solution to my problem.
Regards
Sivone'