MR
Mpho R
1 reviews | Active since Nov 2018
07 Aug 2019, 15:56
Useless
So MTN is falsely marketing their products, they offer people 35gigs with their new packages and not say that is broken into all these unnecessary bundles, so one gets to be with 10gigs that irrelevant. I mean had they communicated that I would have bought my own data and not have to be this financially inconvenienced by them, THE WORST SERVICE PROVIDER EVER. And Ohh they do not even invest in their employees training, each time you call no one can even giove a clear answer, not even their Team Managers, Useless......!
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Replies (2)
MTN South Africa's replyOfficial
27 Aug 2019, 08:43Good Morning
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that we are investigating the issue and feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that we are investigating the issue and feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Best regards,
MTN South Africa's reply27 Aug 2019, 08:43
Official
Good Morning
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that we are investigating the issue and feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that we are investigating the issue and feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Best regards,
MTN South Africa's replyOfficial
28 Aug 2019, 17:29Good day Mpho
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that the reason for MTN having bundles split between anytime data and night data on certain packages, is to regulate network resources and provide consistent network quality for all customers on the MTN network.
Warm Regards
Jessica
Complaints Management team
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that the reason for MTN having bundles split between anytime data and night data on certain packages, is to regulate network resources and provide consistent network quality for all customers on the MTN network.
Warm Regards
Jessica
Complaints Management team
Best regards,
MTN South Africa's reply28 Aug 2019, 17:29
Official
Good day Mpho
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that the reason for MTN having bundles split between anytime data and night data on certain packages, is to regulate network resources and provide consistent network quality for all customers on the MTN network.
Warm Regards
Jessica
Complaints Management team
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that the reason for MTN having bundles split between anytime data and night data on certain packages, is to regulate network resources and provide consistent network quality for all customers on the MTN network.
Warm Regards
Jessica
Complaints Management team
Best regards,