PM
Paul M
1 reviews | Active since Jan 2019
07 Jan 2019, 11:30
Useless!
I used to have a contract with your company and approximately 6 weeks ago, once the contract had expired, requested my number be changed to Pay-as-you-go!
I have made numerous phone calls from my land-line to your company as to enquire the progress of this matter. Today I called again, only to be told “it is still open”.
Upon requesting why it is not resolved, was told “it is still open”.
Upon requesting to be transferred to a supervisor, held on for 10mins with no answer nor response!
This is the service from a communications company? No communication?
Helpful (0)
Replies (6)0
Replies (6)
MTN South Africa's replyOfficial
08 Jan 2019, 08:31Good day Paul Marais
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that I have escalated your request to migrate your number to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that I have escalated your request to migrate your number to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply08 Jan 2019, 08:31
Official
Good day Paul Marais
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that I have escalated your request to migrate your number to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that I have escalated your request to migrate your number to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's replyOfficial
08 Jan 2019, 08:48Good day Paul Marais
Kindly note that your number has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note that your number has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply08 Jan 2019, 08:48
Official
Good day Paul Marais
Kindly note that your number has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note that your number has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
PM
Paul M's updateReviewer Update
08 Jan 2019, 09:06How do you know what my number is?
PM
Paul M's update08 Jan 2019, 09:06
Reviewer Update
How do you know what my number is?
PM
Paul M's updateReviewer Update
08 Jan 2019, 12:15So what is the point of migrating a number from contract to prepaid, when voice, SMS and data have all been disabled, rendering the SIM card useless? I have just spent over an hour on the phone with your company, with no resolution to my problem. Contract dept tells me it is on prepaid, Prepaid dept tells me it is still on contact???????????? communications are really great! All on my time and expense because I have to call from a land-line. AND the best is, one of your operators ask for my cell number so they can call me back! Incompetence at it's best!
PM
Paul M's update08 Jan 2019, 12:15
Reviewer Update
So what is the point of migrating a number from contract to prepaid, when voice, SMS and data have all been disabled, rendering the SIM card useless? I have just spent over an hour on the phone with your company, with no resolution to my problem. Contract dept tells me it is on prepaid, Prepaid dept tells me it is still on contact???????????? communications are really great! All on my time and expense because I have to call from a land-line. AND the best is, one of your operators ask for my cell number so they can call me back! Incompetence at it's best!
PM
Paul M's updateReviewer Update
09 Jan 2019, 13:54UPDATE Wednesday 14h00! After being promised that I would be switched on by 9am today, still nothing! How surprising! I was told on Monday that my number had been migrated to prepaid, but that only happened yesterday! Now nobody can tell me the reason I still have no service. I said it is because I am with MTN, but they didn't get it!
PM
Paul M's update09 Jan 2019, 13:54
Reviewer Update
UPDATE Wednesday 14h00! After being promised that I would be switched on by 9am today, still nothing! How surprising! I was told on Monday that my number had been migrated to prepaid, but that only happened yesterday! Now nobody can tell me the reason I still have no service. I said it is because I am with MTN, but they didn't get it!
PM
Paul M's updateReviewer Update
10 Jan 2019, 15:36UPDATE Thursday 15h30! Well, well well! After many more hours on the landline, at my expense, I have just been informed that my SIM card has now been activated, although it is still showing "No Service"! However, in order to get it working again I have to RICA it AGAIN! I have had this number for about 15years, MTN have all my personal data, which has not changed, but I must now go to an MTN store to RICA the number again. Go figure! Why does MTN go out of their way to aggravate their customers to such an extent? Is it because they are making sooooo much money they actually don't care about them, and have forgotten that without paying customers they will cease to exist! Very sad! Poor customer service and disgusting responses and no person of authority has had the decency to call to rectify this matter nor apologise! shows what they think of their customers
PM
Paul M's update10 Jan 2019, 15:36
Reviewer Update
UPDATE Thursday 15h30! Well, well well! After many more hours on the landline, at my expense, I have just been informed that my SIM card has now been activated, although it is still showing "No Service"! However, in order to get it working again I have to RICA it AGAIN! I have had this number for about 15years, MTN have all my personal data, which has not changed, but I must now go to an MTN store to RICA the number again. Go figure! Why does MTN go out of their way to aggravate their customers to such an extent? Is it because they are making sooooo much money they actually don't care about them, and have forgotten that without paying customers they will cease to exist! Very sad! Poor customer service and disgusting responses and no person of authority has had the decency to call to rectify this matter nor apologise! shows what they think of their customers