Useless

I received an sms in the beginning of November advising that my bundle allocation date will be changed and will not affect my billing date.

On the 17th on November my line was locked. I then contacted mtn via email and was told that I need to do a payment arrangement to reactivate my line. (Why should I make a payment arrangement on a line that is not behind on payments)

I then send sent numerous mails and eventually someone had logged an incident and received a reference number.

I then called the called centre and was advised by the consultant that my line was locked due to a technical error and she unlocked the line. I requested to speak to the supervisor that it the reason for my line being locked could be explained. Mohammed Ali then informed me that due to technical problem the line was locked.

I then requested Mohammed to have his manager Dennis Murphy to call me and explain what happened. I have received no such courtesy.

My account is due on the 1st as it is every month but today at 8am my line is locked again.

So the reference number I was provided eas for nothing.