SS
Sophie S
1 reviews | Active since Nov 2013
12 Feb 2018, 09:56
Useless
I need someone to urgently attend to a query I logged from the 29th Jan
My services have since been suspended cause people refuse to do their job
Not really sure why we are being overcharged different to what the contract states
Only when I follow up the query gets escalated without resolution
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
12 Feb 2018, 19:31Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that the matter have been escalated to our channel support department to rectify the incorrect charge for promo service fee and pass the credit .
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply12 Feb 2018, 19:31
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that the matter have been escalated to our channel support department to rectify the incorrect charge for promo service fee and pass the credit .
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
SS
Sophie S's updateReviewer Update
12 Feb 2018, 21:58Thank you so much for attending to this matter
SS
Sophie S's update12 Feb 2018, 21:58
Reviewer Update
Thank you so much for attending to this matter
SS
Sophie S's updateReviewer Update
13 Feb 2018, 07:43Morning Mike
Hope you are well
Received this message this morning, will you please send me the breakdown of costs.
Yello, Confirmation of payment arrangement for R 1957.98, Pls pay into Absa Bank Acc no: ***, use cell number as a reference. Kind regards ,MTN SA
Looking forward to hearing from you
Thanks
Sophie
SS
Sophie S's update13 Feb 2018, 07:43
Reviewer Update
Morning Mike
Hope you are well
Received this message this morning, will you please send me the breakdown of costs.
Yello, Confirmation of payment arrangement for R 1957.98, Pls pay into Absa Bank Acc no: ***, use cell number as a reference. Kind regards ,MTN SA
Looking forward to hearing from you
Thanks
Sophie
SS
Sophie S's updateReviewer Update
22 Feb 2018, 08:55Hi There
I kindly ask that my invoice be updated to generate the correct charges
It seems as though then promo fees are still app****
Yello, this is a friendly reminder that your balance of R 1479.00 is due on 25/02/2018 Kind Regards, MTNSA
Thanks
SS
Sophie S's update22 Feb 2018, 08:55
Reviewer Update
Hi There
I kindly ask that my invoice be updated to generate the correct charges
It seems as though then promo fees are still app****
Yello, this is a friendly reminder that your balance of R 1479.00 is due on 25/02/2018 Kind Regards, MTNSA
Thanks