Useless
<p>Mtn has to have the must useless customer service I have ever come across! I have NEVER missed a monthly payment on my contract. Despite sending them my pdf proof of payments over and over and over again my line still constantly gets suspended! Do you think when I try to enquire as to why this is, anyone tries to help??? NO. To have anything done you need to follow up several time and still the situation goes nowhere. If I wasn't stuck in a contact I would have switched service providers months ago. Absolutely pathetic. Mtn you are the worst and you make my blood boil. You can tell that no one who works for you cares about the customer and they hope that someone else will deal with it. Pathetic </p>
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MTN South Africa's replyOfficial
11 Aug 2017, 23:51Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised the line is suspended due to late payments and months skips for payments.(due to incorrect reference used).
We do pick up that the bank statement has been sent to the banking department to see if they can pick this up, to prevent for the account to be suspended after payments has been done in the future please use the correct reference number to prevent this. your reference REQ:*** .
The system will only allocated the payments to the account if the correct cell or MTN account has been used as your reference.
Account balance now R1,694.85.
The account is on cash and you have 21 days from the invoice date (11) to make payment.
We have unsuspected the line due to proof of payments received, please reboot the device.
See the attach report for payments that do reflect on the account.
Kind Regard,
Alice van der Merwe
Best regards,
MTN South Africa's reply11 Aug 2017, 23:51
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised the line is suspended due to late payments and months skips for payments.(due to incorrect reference used).
We do pick up that the bank statement has been sent to the banking department to see if they can pick this up, to prevent for the account to be suspended after payments has been done in the future please use the correct reference number to prevent this. your reference REQ:*** .
The system will only allocated the payments to the account if the correct cell or MTN account has been used as your reference.
Account balance now R1,694.85.
The account is on cash and you have 21 days from the invoice date (11) to make payment.
We have unsuspected the line due to proof of payments received, please reboot the device.
See the attach report for payments that do reflect on the account.
Kind Regard,
Alice van der Merwe
Best regards,
MTN South Africa's replyOfficial
12 Aug 2017, 00:05Your payment reference should be your MTN account or cell number.
Best regards,
MTN South Africa's reply12 Aug 2017, 00:05
Official
Your payment reference should be your MTN account or cell number.
Best regards,