useless
<p>So, my phone is less than a year old and needs screen to be fixed. It is such a battle to get proof of purchase from mtn, they expect u to go across jhb to the initial store, I dont understand why doesnt the call centre have this information. Im then told to call upgrades dept as they can.help.me I hold on forever with calls being dropped between by agents and having to call back repeatedly. If I have missed the cover due to.this I will not leave this here as you say that all calls are recorded</p>
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MTN South Africa's replyOfficial
07 Aug 2017, 10:53Dear Karin ,
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply07 Aug 2017, 10:53
Official
Dear Karin ,
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
's updateReviewer Update
10 Aug 2017, 20:17This reply was a while back still no resolution.
's update10 Aug 2017, 20:17
Reviewer Update
This reply was a while back still no resolution.