RP
Rudi P
1 reviews | Active since Jun 2012
04 Jan 2017, 20:04
Useless
<p>Can MTN please train their staff. I have been struggling to sort out my package for the last 5 months as it was not done correctly at store level. And everytime I speak to someone to resolve the issue the "can" help me or they can't. I have done everything the people that "can" help told me to do but here I am still with the same issue. I have already canceled 4 of my packages with MTN because of lack of customer service. This is to warn everyone do not use MTN anymore the are thr most useless provider in SA</p>
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MTN South Africa's replyOfficial
05 Jan 2017, 16:39Good day
Thank you for post.
Please accept our apologies for the break down in service at our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Angela
REQ:***
Best regards,
MTN South Africa's reply05 Jan 2017, 16:39
Official
Good day
Thank you for post.
Please accept our apologies for the break down in service at our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Angela
REQ:***
Best regards,