wW
willie W

1 reviews | Active since Mar 2009

27 Jul 2016, 15:25

useless

<p>useless mtn</p> <p>trying to port my number away from mtn, but that does not even work. busy for 2 days already!!</p> <p>after constantly calling to port it away, and having to resubmit, I now get to a message to say, sorry we are closed.</p> <p> </p> <p>another day stuck with these useless clowns.</p> <p>and now I will have to resubmit, as their system is only allowing the port away for something stupid like 40 minutes.... I NEVER RECIEVED YOUR SMS!!!!!!!!!!!!!! DO THE MANUAL PORT THEY SAY!!!!!!!! but we forget to tell our client we close at 5!!!!!</p> <p> </p> <p>i think mtn does it so you pay more data and airtime on their stupid system dragging out the porting!!!!!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply28 Jul 2016, 13:57
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the matter has been referred to the management team of the port division for urgent attention. They will investigate and revert to you with feedback and a way forward.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ: **********

Best regards,