1 reviews | Active since Feb 2014
USED OF INTERNET DATA WITHOUT MY KNOWLEDGE
During March/April 2017 I received my account with data used of R10 000.00 from MTN. It looks like that someone somehow hacked my sim card and used the internet, it could be a inside job because it is only me and MTN who got my info. MTN didn't let me know there is hacking or used date uses on my number, while I am a client over 20 years, according to client service they thought I used that data. How did MTN protect his client from hacking, ***** of data.
December 2017 I informed Veronica SMith at MTN to cancelled all 3 my lines because MTN is not prepared to investigate this matter, she didn't do it and still the account is running.
when I discussed this with Veronica Smith she threatened me with legal steps and blocked all 3 my lines and still today I didn't get proper help.
please help because MTN providers used and abused us as the client.
Thank you for your post.
Please be advise that your query resolved through ICASA ( CASA Complaint ***/17), as well as MTN.
Note, from MTN side this query is closed. Kindly note this account is now handed over to our legal collections department with clear notes that there are no disputes on the account. Balance outstanding is R41,915.39. Last payment received 2017-11-02.
As per our records, you sent an email to Veronica to cancel all your lines and she responded with the below email.
"According to our records, you have 3 lines on your contract which are all still in contract period. Should we cancel the lines prior to the termination dates as stipulated below you will be liable for early termination fees as well as the current outstanding amount.1st number due to terminate on 2018-02-022nd number due to terminate on 2018-07-073rd number due to terminate on 2018-05-23Please advise if we should go ahead and cancel the lines now. Also note that should the lines be deactivated, you will forfeit any remaining airtime, data and SMS".
After this email there was no response from your side.
Warm Regards
Zenetta Portia Viljoen
Complaints Management Team
Thank you for your post.
Please be advise that your query resolved through ICASA ( CASA Complaint ***/17), as well as MTN.
Note, from MTN side this query is closed. Kindly note this account is now handed over to our legal collections department with clear notes that there are no disputes on the account. Balance outstanding is R41,915.39. Last payment received 2017-11-02.
As per our records, you sent an email to Veronica to cancel all your lines and she responded with the below email.
"According to our records, you have 3 lines on your contract which are all still in contract period. Should we cancel the lines prior to the termination dates as stipulated below you will be liable for early termination fees as well as the current outstanding amount.1st number due to terminate on 2018-02-022nd number due to terminate on 2018-07-073rd number due to terminate on 2018-05-23Please advise if we should go ahead and cancel the lines now. Also note that should the lines be deactivated, you will forfeit any remaining airtime, data and SMS".
After this email there was no response from your side.
Warm Regards
Zenetta Portia Viljoen
Complaints Management Team