Use MTN at your peril.

Three years ago my IPad data contract matured and MTN went ahead without my authority to extend it for 3 years.As this contract matured on 11/1/24 I gave the required notice of 30 days on 9/12/23.I confirmed this cancellation via email on at least 3 occasions AND with a couple of phone calls.The contract amount was for R325 pm.At the end of January I was debited with just over R1800 (even though the contract had matured).I got my bank to reverse the debit.I have now received ANOTHER account from them for approx R3600.I have again sent an email to their ‘retentions’ and ‘customer care’ teams with all the previous emails proving my cancellation of said contract.In desperation I have now also sent an email to their CEO and look forward to his response.I switched my phone account to another service provider a few years back due to MTN’s service. I STRONGLY advise everyone to avoid MTN as their ‘lack of ‘ service is absolutely shocking.