1 reviews | Active since Apr 2015
USD *** - REQ:***
this is my 3rd report on Hello Peter for the very same incident with the above mentioned USD Ref no.<br> Ayanda, whom last communicated with me requested a commissioned copy of my identity document with I submitted to her fax to email number provided!<br> <br> to date I have now paid in excess of R14 000.<br> I will expect that I will be refunded in full and compensated for all unnecessary expenses and debt incurred whilst sufficing this premium so as to not damage my bureau reputation!<br> <br> this means that MTN in fact owes me the R14 000 in over paid premiums and the equivalent amount for repayment of the overdraft needed to cater!<br> <br> it is unimaginable how a company can unsettle an average earners budgeting by R28 000 and not have the empathy to resolve in urgency!<br> <br> in actuality MTN has ****** me and my family of socially accepted necessities over the December period! sacrificing my monthly savings budgeting to cater for obvious internal ********** activity!!!!<br> <br> I cannot even bring myself to comment on the number of times I have called the call centre over the xmas period to no value added assistance!<br> <br> Final resolution and receipt of my expected fund to be done by latest 8/01/2016
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team I will follow up and give you updates on the matter as per our telephone discussion.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team I will follow up and give you updates on the matter as per our telephone discussion.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
