RO
Rickus O
1 reviews | Active since Mar 2019
11 Dec 2019, 08:18
Usage limit without my knowledge and approval
Why do I still get a SMS to set my usage limit and if I don't reply to this SMS with a NO, you just go ahead and set it to whatever you want to set it to, without my permission or approval. Who the hell gives you that authority to make changes to my account without my knowledge and/or permission?? I have set my usage limit to 0 for a reason, so please ensure that it is 0 and stays 0. Also ensure that I won't received an unexpected bill because of this ****. And don't ever send me a SMS like this ever again.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
11 Dec 2019, 12:48Good day Mr Hendrik J Olivier Thank you for taking time to raise your concerns with MTN. Kindly accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch point. Please note as the SMS is send by an automated system and to bulk MTN clients. The Usage Limit is Set to 0 and no changes took place. Kind Regards,Zamokuhle NgubaneMTN
Best regards,
MTN South Africa's reply11 Dec 2019, 12:48
Official
Good day Mr Hendrik J Olivier Thank you for taking time to raise your concerns with MTN. Kindly accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch point. Please note as the SMS is send by an automated system and to bulk MTN clients. The Usage Limit is Set to 0 and no changes took place. Kind Regards,Zamokuhle NgubaneMTN
Best regards,
RO
Rickus O's updateReviewer Update
11 Dec 2019, 13:08Please ensure that I don't ever receive such an SMS again. I have set my usage limit for a reason not to use out of bundle data ever. So ****** respect that and don't ever change anything on my account without my approval and/or permission.
RO
Rickus O's update11 Dec 2019, 13:08
Reviewer Update
Please ensure that I don't ever receive such an SMS again. I have set my usage limit for a reason not to use out of bundle data ever. So ****** respect that and don't ever change anything on my account without my approval and/or permission.