SY
Steven Y

1 reviews | Active since May 2015

03 Aug 2015, 10:00

Usage Limit Not Set - (REQ:***)

Hi Tim,<br> <br> Thanks for the feedback. You are correct in saying that a limit was only set on the 9th of may. That is when the store manager decided to load a usage limit in order to ensure that there is no further billing on the line - but you would know this if you had contacted the Overport City branch to follow up on the request!<br> <br> I have acquired a copy of my application doc's from the store. On my application form, Aradhana (the lady who processed my application) wrote the following words in Capital Letters: <br> <br> \Usage Limit R0 : Ref "- Notably"

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Replies (1)
MTN South Africa
MTN South Africa's reply17 Aug 2015, 10:47
Official
Hello VOICE- ZN,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been escalated to the store management team for urgent attention. They will investigate and revert to you with feedback and a way forward.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
REQ:***

Best regards,