Usage Limit & Data Billing

<p>Good day</p> <p>Once again Im very disappointed in MTN as such a big company. About a month and a halve ago I received feedback from Kevin, saying they will treat my issue as an urgent request as per his response below. Today I received a call from MBD legal collections saying MTN handed the account over to them, even though I have been making monthly payments in full, without skipping any payments since I took the contract out. I do not understand how MTN can hand over my account without notifying me. The first time the account went to the MTN legal department they also didn't notify me. I feel so helpless because MTN is so useless when it comes to customer service.</p> <p> </p> <p> </p> <p>Share <br />Follow <br />Like <br />Official business reply: <br /> Nov 16, 2016<br />1 month ago<br />Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.<br />Please note that an urgent escalation has been sent to our billing division to assist and rectify account regarding usage billed for August 2016. A call back will be done to advise and complete request.<br />We sincerely hope that this is in order and hope that we are able to restore your faith in us.<br /> <br />Kind regards <br />Kevin.</p> <p> </p> <p><br />Facebook Comments:</p> <p><br />Report this review <br />Legal | Privacy Policy</p>