Urgently need to sort this matter!!..

Good day To whom this may concern...

2020 MTN called me for a data contract sim and i accepted 2 data sims and was delivered 7 days later.Few days later i got fibre installed for wifi but since i received my data sims i never used them and then days later,i called MTN to get the data sim cancelled.They gave me banking details to do payment on cancellation fees but MTN continued to debit order every month and had to do a stop order at the bank.After 2months i went to apply somthing on my name and on the system i got declined and it says i don't qualify because MTN has a hold on my name.I went back to MTN store and was given a number to contact and spoke to 1 of their consultants and was given an email adress to send a request for them to go on my cancelled account that was supposed to be cancelled and closed after paying but it is currently still on hold,2years has passed and i'm still on hold and can't qualify to apply for anything on my name and it's giving me a bad record.Still to date MTN never rep**** back to my 2 emails that i send them,instead i just got an auto respond to which in the mail state that they will contact me within 24hours which never happend.No calls no emails.MTN store consultant let me know more tten once that they can't help me and refered me to contact MTN customer number and they also don't do what is expected for us as a customer.

Please if there is an actual contact service or details to get my name in the clear fom MTN and of hold...I need help please.

I hope my to hear from you soon.

Thank you.