CL
Callan L
1 reviews | Active since Jun 2015
13 Jun 2015, 20:10
Urgently need to migrate my Anytime 200 contract
Good day, I can no longer afford the huge bills on this package and need to urgently migrate my contract to a MyChoice plan or TopUp plan, I use a lot of data! Your call centre is not responsive due to industrial action and the branches advise I have to do the migration via 808!<br> <br> Please urgently assist as I cannot afford another R4k bill :(
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
26 Jun 2015, 10:43Hello CL,
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
If you migrate to a MyChoice or Topup package there will be a charge incurred because you would have not finished the contract term of 24 months. The system would automatically calculate the charge. I would escalate your query to our 808 department to contact you directly on a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
If you migrate to a MyChoice or Topup package there will be a charge incurred because you would have not finished the contract term of 24 months. The system would automatically calculate the charge. I would escalate your query to our 808 department to contact you directly on a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
MTN South Africa's reply26 Jun 2015, 10:43
Official
Hello CL,
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
If you migrate to a MyChoice or Topup package there will be a charge incurred because you would have not finished the contract term of 24 months. The system would automatically calculate the charge. I would escalate your query to our 808 department to contact you directly on a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
If you migrate to a MyChoice or Topup package there will be a charge incurred because you would have not finished the contract term of 24 months. The system would automatically calculate the charge. I would escalate your query to our 808 department to contact you directly on a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***