Urgent: Unresolved issues with MTN Black Friday2022 1 month contract seeking assistance with Overdue Cancellation

The MTN 2022 Black Friday offered a seemingly attractive 100GB one-month R400 contract, but it turned into a nightmare for me. I signed up on 27/11/2022, and the order with #*** was delivered on 8/12/2022. Initially loaded with 63.3GB, it was later increased to 100GB on 27/12/2022, resulting in a total of 163.3GB. Despite multiple complaints about being unable to use any data, the issue remains unresolved.

On 01-Jan-2023, I received a message stating that R482.25 would be deducted. I requested issue resolution before payment, submitted queries (with service numbers ***, ***, ***), but they were closed within 5 minutes with no resolution. Attempts to call led to continuous transfers without assistance, ultimately being told to pay the account for unused data to close it. This is unfair, and I seek assistance in canceling the contract, as I am now harassed by Shapiro Shaik Defries and Associates, claiming I owe MTN over R1600 from the initial R400 x 1 month data deal.