Urgent Resolution Needed for Faulty Home WiFi Service

I am writing to express my extreme dissatisfaction with the service I have received regarding my home WiFi package. I signed up through telesales for a home WiFi package at the end of June 2024, and it was delivered on July 9, 2024. However, since the delivery, my experience has been nothing short of appalling.

The WiFi only worked for a few hours before the connection dropped. Since then, I have repeatedly contacted the technical department, only to have the issue temporarily resolved before the connection drops again after about an hour. Today, I was informed that I cannot connect because I am out of range and need to migrate.

I was then advised to cancel the WiFi service and take the router to an MTN store. Upon visiting the nearest MTN store in Heidelberg, I was told that I need to go to a direct store, which is not conveniently located for me.

As a loyal MTN customer for many years, I am extremely disappointed with the level of service I have received. The inconvenience and lack of proper resolution are unacceptable. I am now seriously considering canceling all my contracts with MTN once they expire and moving to a more reliable service provider.

I urge you to address this issue promptly and provide a solution that does not require me to go out of my way to find a direct store. I expect MTN to take responsibility for this faulty service and resolve it efficiently.

I look forward to your prompt response.