URGENT REQUEST TO CANCEL MTN CONTRACT ACCOUNT NO: BA***)

COMPLAINT LETTER SENT TO MTN ON 01 APRIL 2024. NO RESPONSE AT ALL.

Dear Sir/Madam

URGENT REQUEST TO CANCEL CONTRACT AND REFUND DEDUCTIONS. (ACCOUNT NO: BA***) SALES PERSON: LUNGILE GOWA

I am writing to file a formal complaint regarding the mishandling of my account with MTN. On 21 December 2023, I took out the month to month contract on a ****le.

I had to cancel the contract on 29 December 2024. I approached your Vincent Branch, East London, and the manager assured me that she will cancel the contract as soon as she can access their system, because they were offline on this day.

Unfortunately, despite the manager's assurance, the contract was not cancelled as promised. To my dismay, I discovered three deductions have been made from my STANDARD BANK Account on 05 January (MTN SP BA***00000 R399), 05 February (MTN SP BA***0000 R439), and 05 March (MTN SP BA*** 000000 R439), respectively for a service I did not utilize. This is a clear breach of trust and violation of our agreement.

Moreover, as an additional point of concern, I would like to highlight that the MTN ****le service cannot be utilized abroad. As of 30 December 2023, I have left South Africa, making the continued deductions even more unjustifiable.

I urgent request that you take immediate action to: 1. CANCEL THE CONTRACT ASSOCIATED WITH MY ACCOUNT ASAP. 2. REFUND THE DEDUCTED AMOUNTS. 3. CEASE ANY FURTHER DEDUCTIONS FROM MY ACCOUNT. 4. CONFIRM THE CANCELLATION AND REFUND IN WRITING.

Failure to address this matter promptly will leave me with no choice but to pursue legal action to resolve this issue. I trust that MTN takes customer satisfaction seriously and will rectify this situation without delay.

I kindly request a response within seven days to confirm that the necessary actions have been taken.

Thank you for your attention to this matter. I look forward to your prompt resolution.

Sincerely, RJ KING 01 APRIL 2024 ***