Urgent Request for Refund – MTN Contract Overpayment

Dear MTN,

My name is Bongiwe Kitchini, and I am writing to express my extreme dissatisfaction with the service I have received from MTN.

In July 2020, I took out a contract with the MTN store at The Glen Mall for an iPhone 12 Pro Max with the number ***, with a monthly payment of R1000. I diligently paid all my installments on time and in full throughout the duration of the contract.

In March 2024, I settled the contract in full, paying the amount that MTN confirmed was outstanding. However, I later discovered that I had overpaid by R1000.

Since then, I have sent numerous emails, made multiple phone calls, and personally visited various MTN stores—including The Glen Mall, Vaal Mall in Vanderbijlpark, Sandton City, and Rosebank—but no one has been able to assist me. To date, 10 June 2025, I have still not received my refund.

This ongoing delay is unacceptable. It has now been well over a year since the overpayment occurred, and I am extremely disappointed by MTN’s failure to resolve this matter.

I am urgently requesting that the R1000 owed to me be refunded without further delay. This is not just an amount on paper—it is money meant to provide for my children.

Please treat this matter with the urgency and seriousness it deserves.

Sincerely, Bongiwe