URGENT REFUND (ZAMA GUMEDE)

<p>I spoke to another manager Dillon reference 1- ********** 9339. 10.9.2016. Call started at about 22:44. I spoke to Abigail a while back and she promised that I will be refunded and still no money in my account. Reference ********** 37. I spoke to agent lucky reference ********** 14. He said that will follow up and still nothing. Spoke to Zama Gumede and Lester Smith and they are currently dealing with my refund. Also I had problems with cancelling my contract. Zama requested a cancellation form and I told her to phone Grand Parade Cape Town Store and she did. The lady did email her the cancellation form with reference numbers and since then Zama phone me twice last thursday. I was not available and told her to phone at 1pm and she phoned later so I was not available. Friday I got no call till I spoke to Dillon tonight who said he will email the Zama ect and call me tomorrow at 3 I think and will CC me in the email about 8 tomorrow morning. I'm waiting and will go to head office Cape Town and speak to Director and explain my story....... Please please help me.... I am beyond upset.... I spoke to another Manager last night 12.9.2016 just before close of bussiness and he said that will escalte the matter to contract department cuz apparently he could not see my history. Reference 1- ********** 0616. He said they would call me today. I called this morning 13.9.2016 and spoke to another Manager Mohammed and he said that does know Zama Gmede and Lester Smith and wuld send me a reference for the Call. have not received a refrence from him. He said that Lester Sith would cll me later but cannot give atime and said that wuld cll the whole day as I need my refund Today. I need urgent asistance.......</p>