Urgent refund request - Double charged

I am very disappointed with the service from MTN and the Rewards Company.

A consultant gave me false information, so I cancelled a contract within two days. I was assured I wouldn't be charged, but I was debited twice.

Now, both MTN and Rewards keep directing me to the other, with no resolution. I was even promised a callback that never happened. I have spent too much time and airtime on this.

I need my refund processed immediately. Please resolve this.