URGENT: Outstanding Complaint – *** – Final Follow-Up

Good day,

I am following up on complaint *** concerning my deactivated prepaid number.

On 3 November 2026, Nokuthula confirmed that my complaint had been escalated to the Support Team and that feedback would be provided within 24–72 working hours.

It is now 10 November, and I have received no further feedback.

I am still awaiting a proper investigation into the conflicting deactivation dates, records of any notifications issued, confirmation of whether my number has been reassigned, and whether recovery remains possible.

I request a substantive written response by 12 November 2026.

If this matter remains unresolved, I will escalate the complaint and all supporting correspondence to ICASA.

Kind regards,