Urgent: No Service Light on Fibre Router and Poor Communication

Dear Metro Fibers Team/Supersonic /MTN

I am writing to express my frustration and disappointment with the service I have received from Supersonic/MTN(Metro river). Despite numerous attempts to communicate with your consultants, my fibre service remains unresolved.

On 14 December 2024 your technician delivered and installed the fibre router at my premises. However, the service light has not been activated, and I have been unable to access the internet.

I lodged a ticket on Saturday with MTN, I then received a ticket number and have since made multiple attempts to contact your consultants via phone, WhatsApp and email. Unfortunately, I have not received any meaningful updates or resolution to my issue.

To add insult to injury, I have received an invoice for the service, despite not having received any functional internet connectivity.

I urge you to treat this matter with urgency and allocate a competent technician to resolve my issue as soon as possible. Or else come collect your devices poor service that time it’s my first time but I’m fed up.