URGENT MTN COMPLAINT

URGENT!!!

The Manager Mtn Direct

Dear Sir / Madam

RE: ELISE VAN DER WESTHUIZEN - ACCOUNT A*** - *** - UPGRADE CONTRACT ON 25 MAY 2020 - SEQ NO: 2021 - DEALER CODE: SABC 0186

I am furious. For days I have been standing in a q to upgrade this number. But each time the waiting period to get inside the store are terrible. I can’t stand that long on my feet. Eventually I had to – I had no choice! I actually sat on the dirty floor! I tried to phone Mtn. Also just waiting and holding on forever. The one day I came through…then she put me through to someone else…again I am holding on forever. The service is ridiculous.

Any case I stood in the q on the 25th for nearly 3 hours before I could get into the store. Once in the store I am still in a q. Eventually it was my turn.

I have upgraded my number *** to 20 gig data plus 30 gig night data for R199 per month. The white gentleman did it for me at MTN Direct in Richards Bay on the 25th of May 2020. I signed the contract. See contract attached as well as a copy of my invoice for this number. I need this data urgently as I am working from home during lockdown. This is unacceptable.

Please can you sort this out a.s.a.p. or I can lay another complaint on Hello Peter. I have tried to log my complaint on Facebook, but I am just not getting anywhere.

You can contact me on my main number *** or via email ***

If you need any further info, please contact me.

Kindest regards.

Elise van der Westhuizen Praktyk Bestuurder Dr CS Greeff Praktyk No *** Tel: *** Fax: *** Cell: *** Email: ***