CG
Christopher G
1 reviews | Active since Mar 2009
21 May 2015, 19:43
Urgent issue and can't contact MTN
I can't believe this has happened to me yet again with another number. This time I can't even talk to MTN about it because the 808 folk are on strike. Meandyou made a port out request on my behalf on 14 May and it was refused, but I have paid up my account etc so it should go through.<br> <br> PS. This is NOT the same complaint as last time. It is a different number and a different type of request<br>
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MTN South Africa's replyOfficial
27 May 2015, 10:24Hello fuming2,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to our porting department(as per our telephonic conversation) for urgent attention and a way forward.Kindly expect delays due to the existence of a national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to our porting department(as per our telephonic conversation) for urgent attention and a way forward.Kindly expect delays due to the existence of a national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
MTN South Africa's reply27 May 2015, 10:24
Official
Hello fuming2,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to our porting department(as per our telephonic conversation) for urgent attention and a way forward.Kindly expect delays due to the existence of a national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to our porting department(as per our telephonic conversation) for urgent attention and a way forward.Kindly expect delays due to the existence of a national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.