URGENT: Incorrect Settlement Demand & Mismanagement of Payments

Dear MTN,

I am beyond frustrated with how my account has been handled. I settled my account in full, yet I am now being told I owe a settlement amount. Yes, I used the wrong reference number, but if you were able to find one payment, why can’t you find the rest?

First, I was told the bank was still allocating payments. Then, instead of resolving the issue, my contract was terminated, and I was sent to debt management—only to be referred back to MTN. This back-and-forth is completely unacceptable. At this point, it feels like my money has disappeared, and I demand immediate clarification.

Sort this out now and confirm my account is correctly updated. I expect a response ASAP.