URGENT HELP NEEDED.

Good day MTN

Please help. Admyntec, The new MTN Insurance administrators are a nightmare and my worry an MTN employee is how our BRIGHT Yello MTN names is dragged in the mud. Something needs to be done ASAP. Please escalate to the person responsible for MTN Insurance or whoever Admyntec reports to. If this so frustrating to me an MTNer imagine what this is doing to our customers.

Below is my experience with Admyntec.

Admyntec is the most awful, most horrible and the most most terrible administrators i have dealt with. I have submitted my claim on the 4th of December and still today they say one thing, your claim is with the underwriters please be patient. I spoke Lesego, Katlego, the 3rd lady hung up on me (i am escalating her now), Mmathapelo and Mbali - who also hung up on me (another escalation). All bunch of ***** and *********. Admyntec is nothing but USELESS, always have my info wrong, my 2 insurance were cancelled without my knowledge, suddenly they are active and my claim submitted again. Every time i speak to another agent who cant find my info and i must start explaining again and get **** to with empty promises. The supervisors are always busy to take my calls. It's like Admyntec is bunch of amateurs with high level of unprofessionalism. Admyntec couldn't believe they got a contract from MTN and was desperate to impress and ended up randomly picking up people from the streets who looked like they work in the call center. Why did you take from Pinnaclemarketing if you don't what you doing. You are giving MTN a bad name.

Either you help me or refund me so i can buy my own handset. Please sort this out before end of business day of the 20th December. Ticket ID: 675339