Urgent Escalation – eSIM Not Activated but Debit Order Charged | ***

Very disappointed with the service received from MTN.

My MTN eSIM was requested/activated almost a month ago, but the SIM has still never been activated or usable. Despite this, MTN continues to charge me via debit order.

I have contacted the MTN call centre multiple times, but I keep receiving the same repeated response: “It is in process, please wait 24 hours / 72 hours.” There has been no proper ownership, no clear update, and no resolution.

MTN number: *** Reference number: BO***

This has been extremely frustrating and very poorly handled by MTN Customer Care. I am being charged for a service that has not been delivered.

MTN, please escalate this urgently, activate the eSIM or cancel the service, and refund/reverse the charges taken while the SIM was inactive.