Urgent Complaint – Wrongful Blacklisting & Request for Resolution

Good day MTN,

I am writing to formally lodge a complaint regarding the mishandling of my account cancellation and the resulting wrongful blacklisting of my name.

I previously had a router on a month-to-month contract with MTN. Due to consistently poor network coverage in my area, I returned the hardware to your Greenstone Mall branch in December 2023 and considered the matter closed.

However, nearly two years later, I discovered that MTN had blacklisted my name. This came to light when I app**** for credit for my business and was informed by my banker that I had been blacklisted by MTN.

I immediately contacted MTN to investigate the matter. Your consultant confirmed that the blacklist was due to the hardware supposedly not being returned. I informed the consultant that the router had, in fact, been returned to the Greenstone Mall branch. After checking, they confirmed that it had indeed been returned and logged a case with the billing department, who rectified the mistake.

Despite this, I am still struggling to obtain a paid-up letter, which is urgently needed to clear my credit record.

MTN’s mishandling of this matter has unfairly damaged my credit score and negatively impacted my business — I have even lost a major contract as a result of this wrongful blacklisting. This situation is unacceptable.

I expect:

Immediate issuance of a paid-up letter confirming that my account is fully settled.

Written confirmation that my name has been removed from any credit bureau blacklist.

Consideration of compensation for the financial and reputational damage caused.

Please escalate this matter to MTN’s legal or executive team. I expect a response and resolution as a matter of urgency.