Urgent Complaint Regarding Supersonic – MTN’s Affiliated Service Provider

Dear MTN Team,

I am writing to express my dissatisfaction with Supersonic, a third-party service provider affiliated with MTN, responsible for our fibre/Wi-Fi services.

On 3rd January 2025, we submitted a formal request to cancel our service due to extremely poor service quality, unreliable internet coverage, and an inability to reach their support team. Despite multiple attempts to resolve this, including contacting their call center (which is dysfunctional with all options leading to invalid selections) and leaving messages on their social media platforms (Facebook and Instagram), we have received no acknowledgment or assistance to date.

As a trusted brand, MTN’s association with Supersonic reflects poorly on your reputation. Their failure to provide basic support and what appears to be deliberate tactics to avoid processing cancellations is unacceptable. Customers should not have to fight to stop being billed for a service that is not delivered.

I urge MTN to take immediate action to address the shortcomings of Supersonic and to ensure that they operate with the level of service and professionalism that customers expect from an MTN-affiliated provider.

Please assist in resolving this matter promptly.