Urgent Complaint Regarding Incorrect Roaming Charges and Billing Issues

Subject: Urgent Complaint Regarding Incorrect Roaming Charges and Billing Issues

Dear MTN Customer Service,

I am writing to express my deep dissatisfaction with the recent service experience my husband and I have had with MTN. My husband, who has been a loyal MTN customer with a contract for several years, is currently working in Dubai. As part of his contract, he is entitled to 1 hour of free minutes daily.

However, despite his use of these free minutes during the specified hour, MTN billed him for roaming charges. To make matters worse, we only received the invoice after a delay of two months, totaling more than R40,000 per month. The lack of timely invoicing and the incorrect charges have caused significant distress and financial strain.

We are extremely frustrated with this situation. We expected better from a long-standing service provider. I urge MTN to address this issue immediately, rectify the incorrect charges, and cancel the contract to prevent further issues.

Please treat this matter with the urgency it deserves and provide a prompt resolution.

Sincerely, Mieke Geldenhuys