Urgent Complaint – MTN Negligence Affecting My Credit Score

Urgent Complaint – MTN Negligence Affecting My Credit Score

Dear MTN,

I am extremely disappointed with the poor service and negligence I have experienced from MTN Centurion Mall, which has now negatively impacted my credit score.

I canceled my contract with MTN as per the proper procedure, but due to the negligence of an MTN employee, Junior Tshoenyana, my cancellation was never processed. As a result, I am now being held liable for charges I do not owe after this was closed, and this has unfairly affected my credit profile.

I demand that MTN:

Immediately correct this error and remove any negative listing related to this account from all credit bureaus. Provide written confirmation that the cancellation has been processed and my account is fully closed.

If this matter is not resolved urgently, I will escalate the issue to ICASA, the National Consumer Commission, and Ombudsman services. I will also consider legal action for damages caused by MTN’s negligence.

I expect a written response and resolution within 7 days of this complaint. Failure to act will force me to take further steps to protect my rights.

Sincerely,

JW Wright