URGENT COMPLAINT – ******** Debit After Account Closure

To Whom It May Concern,

I am extremely upset and disappointed by the conduct of MTN regarding my account.

Despite settling all outstanding fees and formally closing my account, MTN has debited money from my bank account again. This is completely unacceptable and amounts to unauthorized deduction.

I have fulfilled all my obligations. I paid the required fees and followed the correct cancellation process. There is no justification for any further debit.

This matter must be treated as urgent. I require: 1. Immediate reversal of the unauthorized debit 2. Written confirmation that my account is fully closed 3. Assurance that no further deductions will occur

If this matter is not resolved immediately, I will have no choice but to escalate it formally. This includes lodging a complaint with the relevant regulatory authorities and pursuing legal action to recover my funds and any related damages.

I expect a response within 48 hours.