Urgent Complaint

Dear MTN

I visited the MTN Tshwane Mall for assistance with a Prepaid Sim swap with all the relevant documents, I proceeded to pay the required R20 and advised to insert the New sim card after 24hours.

28 hours later after inserting the New sim card into my phone, a new number pops up to prove that the Sim swap has not gone through.

I alternatively opt to call the MTN customer care line to find out what could the problem be. I was told that the Sim swap could not take place because the New sim card had to be switched on inorder for the Sim swap to take place.

Out of frustration, I went back to the MTN Tshwane Mall for assistance. They then made me pay for another Sim card and still advised that I Switch it on after 24 hours.

25 Hours later, the Sim swap has still not taken place. As patient as I try to be, I went back to the MTN Tshwane Mall for assistance. I could not be given a clear answer as to what the problem could be and why, the only thing I received besides Stinking attitude was a piece of Paper to write my details on and that they get back to me.

2 days later I decide to go back and check as I am loosing a lot of Business, I am told that No feedback was received and that they need to Start the process from scratch.

I have now been without my MTN number for 10 days...

May I please Plea for your assistance and kindly advise that you take your Staff at the Tshwane Mall for training or you are going to loose a lot of consumers in this Area.

Your urgent response regarding the above mentioned will be highly appreciated.