Urgent: Complaint and Billing Dispute for Canceled Contract

Dear MTN Customer Service Team,

I am writing to express my shock and disappointment at receiving a bill of R8,000 for a contract that I logged a complaint about and requested cancellation over two years ago.

Despite numerous emails and phone calls to your customer service team, my contract was never formally canceled, and I have continued to receive bills. I have attached copies of my previous emails and complaints for your reference.

I am appalled that my account has accumulated such a large bill, especially considering that I have not used the service in over two years. This appears to be a clear case of billing error and potential *****.

I request that you investigate this matter urgently and take the following actions:

1. Cancel my contract immediately and confirm in writing. 2. Waive the outstanding balance of R8,000. 3. Provide a formal explanation for the billing error and steps taken to prevent similar incidents.

I would appreciate a prompt response regarding this matter. If I do not receive a satisfactory resolution, I will be forced to explore further action, including reporting this incident to the relevant authorities.