Urgent Complaint

Dear MTN Customer Care / Complaints Department, I am writing to formally lodge a complaint regarding my MTN SIM card, which I have been using for several years and which has recently been deactivated without a clear or satisfactory resolution. When I visited an MTN store, I was informed that my number had been reissued. I was advised to contact customer care for further assistance. During my first call, I was told that my SIM card would be reactivated within 24 hours. When this did not occur, I called again the following day and was instructed to wait an additional 24 hours. Upon calling back after this period, I was informed that my SIM card could no longer be reactivated. This situation has caused serious inconvenience, as many of my personal and important accounts are linked to this number. Additionally, when I checked the MTN app, it now indicates that this number is no longer an MTN number. This has raised serious concerns for me, as I am unsure whether my number may have been subject to a SIM swap, ******, or ported to another network without my consent. I kindly request that this matter be urgently escalated and investigated. I would appreciate a clear explanation of what happened to my number and whether there is any possibility of recovering or restoring it. I look forward to your prompt response and assistance in resolving this matter. Yours sincerely, Jennifer