1 reviews | Active since Nov 2012
URGENT CANCELLATION DUE TO BREECH OF CONTRACT
I have had an ongoing query with MTN for extraordinary and ridiculous DATA CHARGES over a period of 4 months. I have send email after email, I have spoken to MTN representatives and so forth. Up to today I still have not received any feedback .How do I get charged R4000 rand for 4 gigs (this while I have gigs on my phone available - of which I have taken screenshots photos of as proof, but no one has bothered contacting me so that I can discuss the matter) when I can buy 1 gig for R89 rand on MTN..<br> MTN in George (05/06/2015) says the matter was resolved 2 weeks ago (no one phoned me?) but 5 days ago MTN tried again to take money out of my account - and me being the fool that MTN clearly thinks I am, has to again pay bank charges. I have been paying it for the last 4 months every time MTN tries and ***** money from me. Who is going to refund me for that? I have chosen to do my own direct payment to MTN every month for the agreed amount on the contract as signed 2 years ago when I renewed my number - I have now cancelled *** as I cannot trust my service provider MTN with honesty. I want to cancel my contract A*** immediately. Please contact me TODAY..not in 4 MONTHS!
Thank you for your post.
We apologize for any inconvenience incurred.
The billing has finalized the request, feedback is that the charges is valid due to the account on open package and you have utilized the data received with the package and charges has been generated.
Please note that all data charges are valid as per Itemized billing. Charges vs. usage.
N.B. please note that the increase in charges is due the price increase as of the 01/04/2015. Client is now billed R0.99 including vat per MB.
We have resent the request to the billing department to validate the 4 months billing. Early termination fee will apply to cancel *** that only expires 2016-07-31. Cell *** has been converted to pre-paid.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We apologize for any inconvenience incurred.
The billing has finalized the request, feedback is that the charges is valid due to the account on open package and you have utilized the data received with the package and charges has been generated.
Please note that all data charges are valid as per Itemized billing. Charges vs. usage.
N.B. please note that the increase in charges is due the price increase as of the 01/04/2015. Client is now billed R0.99 including vat per MB.
We have resent the request to the billing department to validate the 4 months billing. Early termination fee will apply to cancel *** that only expires 2016-07-31. Cell *** has been converted to pre-paid.
Kind Regards,
Alice van der Merwe
REQ:***