Urgent: Cancel My MTN order ***

Hi Peter,

I am extremely frustrated with the service I have received regarding my MTN phone contract application.

I app**** online, and on 3 August RTT came to complete the biometric verification. Unfortunately, the machine did not work properly, and the biometric verification failed. I was told that RTT would return the following day to complete the process through manual verification, which required MTN approval. This never happened, and I have not heard from RTT since.

I have been waiting for days without my phone and have repeatedly tried to get assistance from MTN. I have been transferred from one department to another, given three escalation numbers, and still no one has resolved the matter.

This is unacceptable and I am tired of waiting and following up.

Please cancel my order/contract immediately. I no longer wish to proceed. Please confirm in writing that the order has been cancelled and that no charges will be processed against me.

Regards, Zizile