Urgent Assistance Required Regarding MTN Billing Discrepancy

Dear Hello Peter Team,

I hope this message finds you well. I am writing to formally express my dissatisfaction and seek your assistance regarding a troubling issue I have encountered with my MTN contract.

Initially, I entered into an agreement with MTN for a SIM card at a rate of R159, paired with an uncapped Wi-Fi plan for R299. To my shock, I recently received a bill for the month of January amounting to R935.53. This discrepancy is alarming and has prompted me to seek clarification.

I reached out to MTN customer service to address this issue. Unfortunately, my experience has been frustrating. I spoke with three different consultants, each providing me with different amounts that i need to pay which is unacceptable and i was told about subscription that i was not even aware off . This lack of consistency has left me feeling confused and unheard.

To add to my frustration, I was advised to call back after February 1, 2025, which is not a feasible solution for me. I believe I should not be expected to pay an amount that is inconsistent with the terms of my contract.

I kindly request your support in resolving this matter. I would appreciate any assistance you could provide in communicating with MTN or guiding me on how best to address this concerning situation.

Thank you for your attention to this matter. I look forward to your prompt response