Urgent assistance needed with ***

I have signed up for a contract with MTN Tyger valley @ the time the consultant was working from home due to comorbidities, however since the time of receipt of this contract it has been incorrect. The package deal I signed up for was the MTN Choice 2GB @ R329 for 36 months with the HP core i3( double your data deal, so instead of receiving 2gb anytime and 2gb night express, like the original contract, I will receive 4gb anytime and 4gb night express data) in the September 2020 Yello Trader. However since then not only has my package been incorrect but so has my billing. I have spoken to the consultant Moeashra Wilken directly many times, told by her via email" will look into and get back to you". I then have escalated the query to MTN directly and received an automated response saying they typically get back within 24 business hours with this *** still no response..... I have spoken to Nafeesah Akbah who has corresponded and returned my email saying she no longer works for the WC but she had the consultant CC'd in the mail asking her to assist. The manager was also included in this email Suzette Germishuys and till today no response from the manager either. Spoke to Theo Albertus and the response was that the best thing to do is to log it on the MYMTN App which I don't have access to, as I don't own an android device and it cannot be loaded on my laptop. My line has now been barred for January 2021 as I refuse to make another payment for a service I am currently still not receiving since October 2020 when my children initially needed it for their schooling, I had a different perspective on MTN but that has changed dramatically . I need assistance with this urgently as I signed up for this so my children can have use of the data and laptop for School which is approaching quickly. My billing is incorrect because I'm being charged the incorrect amount and also my data package has still not been fixed. I need assistance with this urgently also the data that I still haven't received needs to be credited to my account urgently.

Yours in anticipation Rene Baatjies