NS
Natasha S
1 reviews | Active since Jan 2014
06 Jan 2016, 16:50
Urgent assistance
I have been receiving non stop smses 'R500000 could be yours in Mtnquiz4moola. Reply to 30640. To opt out sms stop to 30641'.Which I do everytime I receive this sms. I get a reply stating 'oh no, you have stopped playing. This repetition is an ongoing thing. I phoned the call centre and was given a number but that was to opt out of receiving smses after I recharge. I did not want to stop that. I want this matter addressed and I need feedback. I have been an ongoing contract customer for 8 years and will have to migrate to another network if this is not sorted out accurately.
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MTN South Africa's replyOfficial
07 Jan 2016, 16:04Hello natashasingh3,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to our Marketing opt out Team for urgent attention, ref no: SR# ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards
Zukiswa
USD REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to our Marketing opt out Team for urgent attention, ref no: SR# ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards
Zukiswa
USD REQ:***
MTN South Africa's reply07 Jan 2016, 16:04
Official
Hello natashasingh3,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to our Marketing opt out Team for urgent attention, ref no: SR# ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards
Zukiswa
USD REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to our Marketing opt out Team for urgent attention, ref no: SR# ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards
Zukiswa
USD REQ:***