1 reviews | Active since May 2015
URGENT-3 days and no response to repeated e-mails
I am currently overseas and have no idea why my International Roaming has been disconnected. I have made repeated attempts calling the *** number but it just plays a recorded message stating that nobody is available to help. I now have no means of making or receiving calls or SMS's. This has gone on now for 3 days and I have been left stranded. This is incredibly poor service to a customer of over 15 years! The problem now is that there is no means of getting in touch with me either as I do not have International Roaming nor can I contact someone to get my International Roaming re-connected. I have tried the *111*14# code but it does not work! I WOULD REALLY REALLY APPRECIATE IT IF MTN COULD PLEASE PROVIDE ME WITH A CONTACT NUMBER THAT WOULD ALLOW ME TO GET IN TOUCH WITH SOMEONE WHO CAN HELP ME RE-CONNECT MY INTERNATIONAL ROAMING. PLEASE HELP URGENTLY!!!!!
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records intentional roaming and dialling are active on your account, please switch off the handset and back on again, do a manual network search and select a roaming partner.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records intentional roaming and dialling are active on your account, please switch off the handset and back on again, do a manual network search and select a roaming partner.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***