mW
maria W
1 reviews | Active since Sept 2014
28 Mar 2018, 11:09
urgent
I have submitted a complaint in March already concerning my R4000 travel voucher that was supposed to be included with my new contract and haven't got response as yet.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
29 Mar 2018, 11:52Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that with the upgrade MTN will only provide the device, the voucher is a promo special from Samsung the voucher need to be redeemed from Samsung self.
For any queries customers can contact the Samsung Call Centre on *** or email ***
Kind Regards.
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply29 Mar 2018, 11:52
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that with the upgrade MTN will only provide the device, the voucher is a promo special from Samsung the voucher need to be redeemed from Samsung self.
For any queries customers can contact the Samsung Call Centre on *** or email ***
Kind Regards.
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
29 Mar 2018, 11:53Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please contact our Business department , 809 from the device to assist you with the outcome.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply29 Mar 2018, 11:53
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please contact our Business department , 809 from the device to assist you with the outcome.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
29 Mar 2018, 12:25Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that with the upgrade MTN will only provide the device, the voucher is a promo special from Samsung the voucher need to be redeemed from Samsung self.
For any queries customers can contact the Samsung Call Centre on *** or email ***
Kind Regards.
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply29 Mar 2018, 12:25
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that with the upgrade MTN will only provide the device, the voucher is a promo special from Samsung the voucher need to be redeemed from Samsung self.
For any queries customers can contact the Samsung Call Centre on *** or email ***
Kind Regards.
Alice van der Merwe
Complaints Analyst
Best regards,